FAQ


SPONSORSHIP

If you have a show, social media page, group, podcast, or following of some sort and are looking for support or sponsorship from Hide Camouflage please know that we accept inquiries from everyone, however, those that have chosen to spend their hard earned money with us are always the first to be considered when opportunities arise. 

STANDARD SIZING

  • Our sizing is "true to fit" and falls in line with other major clothing manufacturers.
  • Men's sizing offers both standard and TALL XS-6XL sizing
  • Women's sizing offers an inside taper through the waist providing a more form fitting garment.

 

REQUEST DIFFERENT ELEMENTS

If you are looking for a specific camouflage element that we do not currently have please send us an email with a description and a photo of what you're looking for to info@hidecamobuilder.com

 

ADDITIONAL CUSTOMIZATION

Currently, we do not offer any additional customization beyond the creation of your camouflage UNLESS you are the owner of a business and would like your own personal business logo placed on your custom apparel order. To do so you must provide your logo in high resolution or vector format. 

 

PRODUCTION TIME

Every custom ordered apparel piece is individually printed, cut, and hand sewn. This is not an overnight process. It will take up to 30 days to fulfill your order with additional time for shipment. If you are ordering for a special event such as a birthday or a trip please be sure to plan accordingly. 

 

RETURNS
Our policy lasts 7 days from receipt of shipment. If 7 days have gone by since you received your purchase, unfortunately we can’t offer you a refund or exchange.

Our refund policy covers print quality, order accuracy, and manufacture defect only. Each apparel purchase is custom ordered, printed, cut and sewn to your order specifications. To be eligible for a return, your item must be unused and in the same condition that you received it. To confirm print quality and/or order inaccuracy you must send a photo email to our customer service department for review of the issue. If there is a manufacturing issue with sewing or a fabric defect we reserve the right to remedy the defect prior to a refund being issued.

To complete your return, we require a receipt or proof of purchase.

Refunds or Manufacturing Corrections
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the next steps being taken.

Any questions, please contact us at info@hidecamobuilder.com